Frequently asked 
questions

At PrideRx, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, PrideRx facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home—the place where you feel most at ease. Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, PrideRx provides diverse care options, irrespective of insurance coverage, at a fraction of our competitors’ rates. Explore our services firsthand, complete with complimentary 2-day shipping and an unmatched convenient online experience.

Choose the therapy required, click on ‘Start My Visit,’ and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

You may qualify for a consultation with your order. Should medication be suitable, you can acquire it via the PrideRx platform at significantly reduced prices compared to other websites, often even more cost-effective than your neighborhood pharmacy.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. PrideRx has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Prescriptions from PrideRx are fulfilled exclusively through our partner pharmacies, Curexa and GiftHealth. This ensures that every medication is authentic, accurately dispensed, and priced transparently within our secure system.

By using our trusted pharmacy partners, your provider, pharmacist, and care team stay fully connected — giving you a safe, convenient, and dependable experience from prescription to delivery.

The following pharmacies may fill your prescription, depending on the therapy and medication prescribed:

Curexa Pharmacy
3007 Ocean Heights Ave
Egg Harbor Township, NJ 08234
Tel: (855) 927-0390
Hours: Monday–Friday, 9:00 am–5:00 pm ET

GiftHealth Pharmacy (Dispensing)
4343 Equity Dr, Suite A
Columbus, OH 43228
Tel: (833) 614-4438
Hours: Monday–Friday, 9:00 am–5:00 pm ET (please check before visiting)

We use MD Integrations https://mdintegrations.com/

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

PrideRx provides telehealth services in all 50 states through our partnership with MD Integrations, a nationwide network of board-certified clinicians licensed across the United States.

Your provider will review your case and, when clinically appropriate and permitted by state law, may prescribe medication or treatment. Prescriptions are filled by trusted partner pharmacies.

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your PrideRx account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your PrideRx account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your PrideRx account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.